DefendX Support Portal
If you need technical assistance for your DefendX (formerly NTP Software) products, we are here to help. Check out our Scope of Support document to see some guidelines of what is included with an active support contract.
To make a request, simply click on the link below that best describes what you are looking for and a support specialist will contact you for assistance. Please provide as much information as possible when completing the forms so that we may better assist you.
Submit Support Request
We can help. At DefendX, we want to help you leverage the full power of your file data management solution.
Product Update Request
To request the latest version of your product, complete this form and we’ll reach out to you directly.
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DefendX Software Technical Product Documentation includes installation guides, user manuals and more:
DefendX Vision
(formerly known as NTP Software File Reporter)DefendX Control
(formerly known as NTP Software QFS and NTP Software File Auditor)DefendX Mobility
(formerly known as NTP Software VFM)DefendX Vision (formerly NTP Software File Reporter)
Technical Product Documentation: DefendX Vision, formerly known as NTP Software File Reporter. Installation Requirements- Read Me First – Installation Overview for DefendX Software Vision
- Installation Requirements – DefendX Software Vision
- Installation Requirements – DefendX Software Product Suite
- Installation Guide – DefendX Software Vision v9.1 Data Collection Agent for Windows
- Installation Guide – DefendX Software Vision v9.1 Data Collection Agent for NetApp
- Installation Guide – DefendX Software Vision v9.1 Data Collection Agent for Isilon
- Installation Guide – DefendX Software Vision v9.1 Data Collection Agent for Hitachi
- Installation Guide – DefendX Software Vision v9.1 Data Collection Agent for EMC
- Installation Guide – DefendX Software Vision v9.1 Analysis Server
- Installation Guide – DefendX Software Vision v9.1 Reports Pack
DefendX Control (formerly NTP Software QFS and File Auditor)
Technical Product Documentation: DefendX Control.
The DefendX Control package consists of two independent modules: Control-QFS, formerly known as NTP Software QFS, and Control-Audit, formerly known as NTP Software File Auditor.
Control-QFS
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Control-QFS
- Installation Requirements – DefendX Software Control-QFS
- Installation Requirements – DefendX Software Product Suite
Installation Guides
- Installation Guide – DefendX Software Control-QFS v8.6 for Windows
- Installation Guide – DefendX Software Control-QFS v8.6 for EMC
- Installation Guide – DefendX Software Control-QFS v8.6 for Hitachi
- Installation Guide – DefendX Software Control-QFS v8.6 for Isilon
- Installation Guide – DefendX Software Control-QFS v8.6 for NetApp
Administration Guides
Other
Control-Audit
Installation Requirements
- Read Me First – Installation Overview for DefendX Software Control-Audit
- Installation Requirements – DefendX Software Control-Audit
- Installation Requirements – DefendX Software Product Suite
Installation Guides
- Installation Guide – DefendX Software Control-Audit v5.1 for EMC
- Installation Guide – DefendX Software Control-Audit v5.1 for Windows
- Installation Guide – DefendX Software Control-Audit v5.1 for Hitachi
- Installation Guide – DefendX Software Control-Audit v5.1 for NetApp
User Manual
Other
Note: If running Control-QFS v8.6, then Control-Audit v4.5 is the current version.
DefendX Mobility (formerly NTP Software VFM)
Technical Product Documentation: DefendX Mobility, formerly known as NTP Software VFM Installation Requirements- Read Me First – Installation Overview for DefendX Software Mobility
- Installation Requirements – DefendX Software Mobility
- Installation Requirements – DefendX Software Product Suite
- Installation Guide – DefendX Software Mobility v8.2 Pre-Requirements Guide
- Installation Guide – DefendX Software Mobility v8.2 Task Service for Windows
- Installation Guide – DefendX Software Mobility v8.2 Task Service for NetApp
- Installation Guide – DefendX Software Mobility v8.2 Task Service for Generic
- Installation Guide – DefendX Software Mobility v8.2 Task Service for EMC
- Installation Guide – DefendX Software Mobility v8.2 Proxy Service for EMC
- Installation Guide – DefendX Software Mobility v8.2 Recovery Portal
- Installation Guide – DefendX Software Mobility v8.2 File Intranet
- Installation Guide – DefendX Software Mobility v8.2 Core Tiering Engine
- Installation Guide – DefendX Software Mobility v8.2 Right Click Tiering
- Installation Guide – DefendX Software Mobility v8.2 Access Portal
- Installation Guide – DefendX Software Mobility v8.2 Administration Web Site
- Installation Guide – DefendX Software Mobility v8.2 Domain Agent